This Privacy Notice for Lucid Logic LLC (doing business as SIPSymposium) describes how and why we might access, collect, store, use, and/or share your personal information when you use our services. Questions? Contact us at support@sipsymp.com.
We collect personal information that you voluntarily provide to us when you register on the Services, express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include: names, email addresses, usernames, passwords, contact preferences, contact or authentication data, and billing addresses.
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and associated security code. All payment data is handled and stored by Stripe. We do not store payment card data on our servers.
Social Media Login Data. We may provide you with the option to register using your existing Google account. If you choose to register in this way, we will collect certain profile information from Google, as described in Section 7.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Services.
We also collect information through cookies and similar technologies. See our Cookie Notice at sipsymposium.com/cookies.html.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We process your personal information for the following purposes:
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK: We rely on Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests. Our legitimate interests include analyzing how our Services are used, diagnosing problems, preventing fraud, enforcing usage limits and subscription entitlements to ensure fair access, and sending users information about offers and discounts.
If you are located in Canada: We may process your information if you have given us express or implied consent, or in exceptional cases as permitted by applicable law.
We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice at sipsymposium.com/cookies.html.
We offer AI-powered diagnostic features designed to analyze VoIP and SIP network data. We provide these AI Products through Anthropic as our AI Service Provider. Your input, output, and personal information will be shared with and processed by Anthropic to enable your use of our AI Products.
Our AI Products are designed for: automated decision making, data analysis, and natural language processing.
How to Opt Out: Contact us using the contact information provided, or simply do not submit data for AI analysis. The diagnostic features are entirely opt-in — no data is processed by AI unless you actively run an analysis.
Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we share your personal information.
If you are a resident in the EEA, UK, or Switzerland, we have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information. Our Standard Contractual Clauses can be provided upon request.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice — generally for the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at support@sipsymp.com.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, to data portability, and not to be subject to automated decision-making.
Withdrawing your consent: You have the right to withdraw your consent at any time by contacting us at support@sipsymp.com.
Opting out of marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails that we send.
You can review or change your account information by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
If you have questions or comments about your privacy rights, email us at support@sipsymp.com.
Most web browsers include a Do-Not-Track ("DNT") feature. As there is currently no uniform technology standard for recognizing and implementing DNT signals, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, or other applicable US states, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information.
Your rights include: right to know, right to access, right to correct inaccuracies, right to request deletion, right to obtain a copy, right to non-discrimination, and right to opt out of targeted advertising or profiling.
To exercise these rights, contact us at support@sipsymp.com.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
California "Shine The Light" Law: California residents may request information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes once per year and free of charge, by contacting us using the details in Section 18.
When you upload packet capture files (PCAP) or SIP trace data to SIPSymposium, that data is processed in memory solely to generate diagnostic reports. PCAP files are not permanently stored on our servers after processing. You are solely responsible for ensuring you have the legal right to capture, possess, and analyze any network data you upload. You must comply with all applicable wiretapping, telecommunications, and data protection laws in your jurisdiction before uploading network capture data.
Diagnostic reports generated by SIPSymposium are produced using artificial intelligence and are provided for informational purposes only. They do not constitute professional engineering advice. Lucid Logic LLC makes no warranty regarding the accuracy, completeness, or fitness for purpose of any diagnostic output. You are solely responsible for validating findings and any changes made to your network infrastructure based on our reports.
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.
If you have questions or comments about this notice, email us at support@sipsymp.com or contact us by post at:
Lucid Logic LLC
732 S 6th St
Las Vegas, NV 89101
United States
To review, update, or delete the data we collect from you, visit: support@sipsymp.com
7. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and log in using your Google account. Where you choose to do this, we will receive certain profile information from Google, including your name, email address, and profile picture.
We will use the information we receive only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your third-party social media provider.